THE IMPACT OF EFFECTIVE COMMUNICATION ON TEACHERS JOB PERFORMANCE
ABSTRACT
This
study is basically on the impact of effective communication on teachers job
performance in Ikere Local Government Area of Ekiti State.
The study will help to promote good
working relationship within the school since communication is a tool for
achieving both interpersonal and intrapersonal relationship in an organization.
The
finding of this study will educate the school authorities on the need to ensure
good communication system as a veritable tool for school management.
The research will also serve as a guide for proper school coordination
and will enlightened the school management on how to ensure efficiency within
the school.
The
study is summarized in five null hypotheses. A large body of literature was
reviewed with a view of showing its relevances to the study. The samples of the
study were drawn using simple random sampling technique and a questionnaire was
designed to collect data relating to the research topic. The collected data
were analyzed using Person’s Product Moment Correction.
In
conclusion, the research also suggested appropriate recommendation, which could
help principals, school-heads and teachers to give room for effective
communication so as to increase the teacher’s job performances.
TABLE OF CONTENTS
Title page
Certification
Dedication
Acknowledgements
Table of contents
Abstract
CHAPTER ONE: Introduction
Background to the study
Statement of the problem
Research hypothesis
Purpose of the
study
Significance of
the study
Scope of the
study
Limitations of
the study
Definition of terms
CHAPTER
TWO: Literature Review
Studies on
Communication
Studies
on Effective Communication
Studies on Teachers’ Job Performance
Summary
of Literature
CHAPTER THREE: Research
Methodology.
Research Design
Population
Sample and Sampling Technique.
Research Instrument.
Validity of Instrument
Reliability of the Instrument
Method of Data Collection
Method of Data Analysis
CHAPTER FOUR:
Results and Discussion
Discussion
of Finding
CHAPTER FIVE:
Summary, Conclusion Recommendations
Summary
Conclusion
Recommendation
Suggestions
on Further Studies
REFERENCES
QUESTIONNAIRES
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CHAPTER ONE
INTRODUCTION
Background to the Study
Communication has
crucial impacts or among workgroups in any organization. Communication can be a
channel to flow information, resources, and even policies. Communication is a
channel to flow information, resources, and even policies. Organizational
communication can be broadly defined as communication with one another in the
context of an organization (Eisenberg & Goodall, 1997; Shockley-Zalabak, 2006).This
type of communication, in turn, includes activities of sending and receiving
messages through various layers of authority, using various message systems,
and discussing various topics of interest to the group we belong to or the
company we work for. Organizational communication research has mainly been
conducted both in the business management field and in the communication field;
however, researchers in the public administration field have provided little
knowledge about organizational communication.
Several studies
emphasize that effective communication can enhance organizational outcomes
(Garnett, Marlowe, & Pandey, 2008; Pandey & Garnett, 2006)
communication can influence the perceptions and opinions about persons,
communities, organizations, governments, and even society. One of the outcomes
of administrative communication is related to the flow of information,
regulations, policies, and procedures. Communication is essential to any kind of organization and
information plays a crucial role in effective communication. Theory on
organizational communication has evolved from the concept as a tool of
management designed to facilitate task completion and as such was to operate as
one of many organizational variables (Shockley-Zalabak, 2006). As a tool of management, communication is
“the central means by which individual activity is coordinated to devise,
disseminate, and Pursue organizational goals” (Gardner, Paulsen, Gallois,
Callan, & Monaghan, 2001, p. 7). From the scientific management viewpoint,
communication is a tool of organizational design to facilitate and operate task
completion so that the theorists had emphasis on communication flow from
supervisors to subordinates (Shockley-Zalabak, 2006). Likewise, Taylor’s
scientific management was operated by a well-defined chain of command and
specific division of labor. These two principles were developed based on work
standards and measurement of standards. From his point of view, communication
can be explained as a tool to increase the efficiency and effectiveness of the
chain of command, rules, and regulations
On the other hand,
many scholars view communication as a core process of organizing (Jones,
Watson, Garner, & Gallois, 2004; Orlikowski & Yates, 1994; Weick,
1987). As the human behavior perspective has been important in the atmosphere
to emphasize cooperation, Participation, satisfaction, and interpersonal
relationships among workers, communication-related issues have also been
recognized for organizing processes. Effective communication was a cornerstone
of the human behavior perspective, so theorists emphasized interactive
communication among employees to improve mutual trust. They also recognized the
importance of both formal and informal communication. This perspective has
provided an idea about communication as an organizing process of human
interaction and has influenced the theoretical backgrounds of communication
theorists. Weick (1987, pp. 97-98), for example, said “Interpersonal
communication is the essence of organization because it creates structures that
then affect what else gets said and done and by whom… the structures themselves
create additional resources for communication such as hierarchical levels,
common tasks, exchangeable commodities, and negotiable dependencies.” Orlikowski
and Yates (1994, p. 541) also understood communication as “an essential
elements in the ongoing organizing process through which social structures are
produced, reproduced and changed.” As an
organizing process, communication is not just a tool of management but a
critical element to affect management.
Empirical evidence shows
that communication breakdown was the greatest barrier to cooperate excellence.
Inefficient communication in any organization (school) is symptomatic of a
faulty cooperate chain. Effective communication promotes good working
relationship between the management and the organizational workers. It also
enhances good rapour between the superior and subordinates and everybody
working in a particular organization. It must be noted that organizational
efficiency depends on the effective communication patterns adopted by the
organization.
Performance as noted by Drunker (1984) does
not mean success every time but
rather batting average. It must have a room for mistake and even failures. But
when an individual successfully meet performance expectation set for him, he is
usually rewarded.
Job performance is
the ability and action of the teachers to discharge the duties officially
assigned to him/her and learning setting. According to Obadara (2006) there are
some criterions that are expected of teachers in their job performance which
are as follows;
·
Maintain positive rapport
with students;
·
Recognitions differences in
students capacities, interests and adjust instructions accordingly;
·
Guide and counsels students
appropriately;
·
Take extra time for
students;
·
Positive representative of
the school to the community;
·
Prepares and uses a variety
of instructional material; and so on.
Statement of the
Problem
This study therefore investigated the
relationship between effective communication and secondary school teachers’ job
performance with the view of making recommendation for improving teachers’
performance.
Research Hypothesis
The study will be testing following
hypothesis;
H01
There is no significant relationship between effective communication and
teachers’ job performance.
H02
There is no significant relationship between upward communication and teachers’
job performance.
H03 There is no significant relationship between
crosswise communication and teachers’ job performance.
Purpose
of the Study
The
purpose of the was to examine the Impact of effective communication teachers
’job performance in Ikere Local Government of Ekiti State Area.
Significance
of the Study
The study will
help to promote good working relationship within the school since communication
is a tool for achieving both interpersonal and intrapersonal relationship in an
organization.
The
finding of this study will educate the school authorities on the need to ensure
good communication system as a veritable for school management.
The
research will also serve as a guide for proper school coordination and will
enlightened the school management on how to ensure efficiency within the
school.
Lastly,
the study will serve as a model for students who may wish to do research on
communication.
Scope
of the Study
This
study covered some selected public secondary schools in Ikere local Government
Area of Ekiti State.
Limitations
of the Study
This
research study was limited to public secondary school in Ikere Local Government
of Ekiti State due to time and financial constraints involved handling larger
sample.
Definition
of Terms
For
the purpose of clarity, some terms in this study will be defined;
1. Communication: Can be a channel to flow
information, resources, and even policies.
2. Communication
Patterns: This is a flow of communication in an organization or schools.
3. Upward
Communication: This is a communication that emanates from the subordinate
to the superior. (Students to Teachers)
4. Downward
Communication: This is a communication that emanates from the superior to
subordinates. (Teacher to Student).
5. Crosswise
Communication: This is the communication that takes place among people of
the same category. Teacher to Teacher and Student to Student
